BlackBerry Is Investigating their BlackBerry DTEK App for Reporting Incorrect Device Status

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If you are using the BlackBerry Priv, DTEK50, or DTEK60 you might be noticing that the DTEK app has been acting a little funny lately after the most recent updates. According to some the BlackBerry DTEK App has been telling users that there is an issue with the Operating System, though there isn’t one. Only a small amount of users have reported this issue, but if you experience the issue, it can be a little annoying. Your device is still usable and it performs fine. ┬áBlackBerry is aware of the issue and has added the problem to the BlackBerry Knowledge Base, which pretty much means they are looking into the issue.

 

Overview

When opening the DTEK by BlackBerry application the Device security status shows as POOR and the following message is shown under Operating system integrity: The integrity of the operating system is compromised.

Cause

This issue is under investigation. A resolution is currently unavailable.

Workaround

Complete a Factory Reset of the BlackBerry powered by Android smartphone.

As stated above, the only true known workaround at this time is to perform a Factory Rest, which isn’t that great of an option for anyone. If you need to perform a factory rest, you might want to stay away from the BlackBerry DTEK App until the issue is resolved. Let us know in the comments below if you have been experiencing the issue.

 

 

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Brad

Editor in Chief at BerryReporter
Brad is the Editior-in-Chief for berryreporter.com and he is a BlackBerry abuser. He loves to share his news and knowledge in the BlackBerry world through his post and his Podcast "The Berry Report". When he is not using a BlackBerry device he likes to play video games, watch movies ,tv shows, sports, or exploring other mobile platforms. Feel free to follow him on twitter @BlackBerryBrad or Add him to BBM Pin:BBBrad

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